298pkr Privacy Policy

1 Who We Are

298pkr is an online sports betting and casino platform operated under international gaming regulations and accessible at 298pkr.org. References to "298pkr", "we", "us", or "our" throughout this Privacy Policy refer to the 298pkr platform and its operators.

298pkr is the data controller responsible for the personal information collected through the platform. If you have any questions about how your data is handled, or wish to exercise any of your data rights, you may contact us directly at [email protected].

This Privacy Policy applies to all personal data collected through the 298pkr website, mobile-optimised platform, and any associated customer support channels including email correspondence with our support team.

2 Data We Collect

298pkr collects personal data across several categories depending on how you interact with the platform. The categories of data we may hold about you are as follows:

2.1 Identity & Registration Data

• Full legal name as it appears on your government-issued identification;
• Date of birth (used for mandatory age verification — 298pkr requires all players to be aged 21 or over);
• Username and encrypted password;
• CNIC number, passport number, or other government-issued ID reference submitted during KYC verification;
• Nationality and country of residence.

2.2 Contact Data

• Email address (primary communication and account recovery channel);
• Mobile phone number (used for account verification and, where consented to, promotional messaging);
• Residential address (collected during KYC verification for identity confirmation).

2.3 Financial & Transaction Data

• Deposit and withdrawal transaction history, including amounts in PKR and timestamps;
• Payment method identifiers — for example, JazzCash account reference, EasyPaisa wallet number, HBL or UBL account details, SadaPay handle, or USDT TRC20 wallet address;
• Betting and wagering history, including stake amounts, odds, game types, and outcomes;
• Bonus credits awarded and wagering progress records.

2.4 Technical & Device Data

• IP address and approximate geolocation derived from IP;
• Device type, operating system, and browser version;
• Session timestamps, login history, and platform navigation data;
• Cookie identifiers and similar tracking data (see Section 7).

2.5 Communications Data

• Records of support ticket correspondence, live chat transcripts, and email exchanges between you and the 298pkr support team;
• Feedback, survey responses, or complaints submitted through the platform.

3 How We Collect Your Data

298pkr collects personal data through the following means:

• Direct submission: Information you provide when registering an account, completing KYC verification, making a deposit or withdrawal, or contacting our support team;
• Platform activity: Data generated automatically as you use the 298pkr platform — including bets placed, games played, pages visited, and session durations;
• Cookies and tracking technologies: Data collected through cookies, pixel tags, and similar technologies placed on your device when you visit the 298pkr platform (see Section 7 for full details);
• Third-party payment processors: Transaction confirmation data passed back to 298pkr by payment providers such as JazzCash, EasyPaisa, HBL, UBL, SadaPay, and USDT TRC20 processors following deposit or withdrawal operations;
• KYC verification partners: Identity and age verification data returned by third-party KYC service providers where 298pkr uses such services to fulfil its regulatory obligations;
• Fraud and risk systems: Device fingerprinting and behavioural analytics data processed by fraud-prevention systems integrated into the platform.

4 Why We Use Your Data

298pkr uses the personal data it collects for the following defined purposes:

5 Legal Basis for Processing

298pkr processes your personal data under the following legal bases:

• Contractual necessity: Processing that is required to provide you with the 298pkr services you have requested — including account management, payment processing, and bet settlement — is carried out on the basis that it is necessary to perform our contract with you;
• Legal obligation: Certain processing activities — including KYC identity verification, AML transaction monitoring, and record-keeping — are carried out to comply with applicable legal and regulatory requirements that 298pkr is subject to under its international gaming licence;
• Legitimate interests: Processing for fraud prevention, platform security, responsible gaming monitoring, and internal analytics is carried out on the basis of 298pkr's legitimate interests, provided those interests are not overridden by your data protection rights;
• Consent: Where 298pkr sends you promotional or marketing communications, this is done on the basis of your explicit consent. You may withdraw this consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

6 Data Sharing & Third Parties

298pkr does not sell your personal data. We may share your data with third parties only in the following defined circumstances:

• Payment processors: Transaction data is shared with JazzCash, EasyPaisa, HBL, UBL, SadaPay, and USDT TRC20 processing partners strictly to the extent required to execute your deposit or withdrawal instructions;
• KYC and identity verification providers: Identity documents and personal details may be shared with third-party KYC verification services to fulfil 298pkr's age verification and AML obligations;
• Fraud prevention and security services: Device and behavioural data may be processed by third-party fraud detection systems operating under strict data processing agreements with 298pkr;
• Technology and hosting providers: Personal data is stored on servers operated by third-party hosting providers. These providers are contractually obligated to process data only on 298pkr's instructions and to maintain appropriate security standards;
• Regulatory and law enforcement authorities: 298pkr may be required to disclose personal data to regulatory bodies, gaming authorities, financial intelligence units, or law enforcement agencies where required to do so by law or by order of a competent authority;
• Business restructuring: In the event of a merger, acquisition, or transfer of 298pkr's business or assets, your personal data may be transferred as part of that transaction, subject to equivalent privacy protections being maintained.

7 Cookies & Tracking Technologies

The 298pkr platform uses cookies and similar tracking technologies to ensure the platform functions correctly, to measure performance, and to improve your experience. The categories of cookies we use are:

• Essential cookies: Required for the platform to function. These include session cookies that maintain your logged-in state, security tokens, and load-balancing cookies. These cannot be disabled without breaking core platform functionality;
• Analytics cookies: Used to collect aggregate, anonymised data about how users interact with the 298pkr platform — such as which pages are visited most frequently and where users navigate from. This data is used solely to improve platform performance;
• Preference cookies: Store your platform preferences such as language settings and display options so that these are remembered between sessions;
• Fraud prevention cookies: Device fingerprinting and session integrity tokens used by 298pkr's security and anti-fraud systems to detect suspicious activity and protect your account.

You may manage cookie preferences through your browser settings. Please note that disabling essential cookies may prevent you from logging into or using the 298pkr platform. 298pkr does not use advertising or third-party retargeting cookies.

8 Data Retention

298pkr retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, subject to the following retention guidelines:

• Active account data: Retained for the duration of your account's active status plus a minimum of five years following account closure, to meet AML record-keeping obligations and to resolve any post-closure disputes;
• KYC and identity documents: Retained for a minimum of five years from the date of submission, in accordance with applicable AML regulations;
• Transaction records: Deposit, withdrawal, and wagering records are retained for a minimum of five years to satisfy financial regulatory requirements;
• Support communications: Records of customer support interactions are retained for up to three years from the date of the last correspondence;
• Marketing consent records: Records of your marketing preferences and consent history are retained for the duration of your account plus two years;
• Technical and log data: Server logs, IP records, and session data are retained for up to twelve months for security and fraud-prevention purposes.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be linked to you as an individual.

9 Data Security

298pkr implements a range of technical and organisational security measures to protect your personal data against unauthorised access, loss, disclosure, or destruction:

• SSL/TLS encryption for all data in transit between your device and 298pkr servers;
• Encryption of sensitive data at rest, including passwords (stored as hashed values), KYC documents, and financial identifiers;
• Role-based access controls limiting staff access to personal data on a strict need-to-know basis;
• Regular security audits and vulnerability assessments of platform infrastructure;
• Multi-factor authentication options available to all registered 298pkr users to protect account access;
• Incident response procedures to detect, contain, and notify affected users of any data security breach in a timely manner.

While 298pkr takes all reasonable precautions to secure your data, no internet-based platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your 298pkr account credentials. If you suspect your account has been compromised, contact support immediately at [email protected].

10 Your Data Rights

Subject to applicable law, you hold the following rights with respect to the personal data 298pkr holds about you. To exercise any of these rights, contact us at [email protected] with your registered account username and a clear description of your request.

298pkr will respond to all valid data rights requests within a reasonable timeframe and in accordance with applicable legal requirements. We may need to verify your identity before processing any request.

11 Children & Minors

The 298pkr platform is strictly intended for adults aged 21 and over. 298pkr does not knowingly collect personal data from individuals under the age of 21 under any circumstances.

Age verification is conducted during the registration process and may be followed up with documentary KYC verification at any stage. If 298pkr discovers that personal data has been collected from a minor — whether through a false declaration of age or any other means — the account will be permanently closed immediately, all associated funds will be handled in accordance with applicable regulatory requirements, and the personal data will be deleted to the extent permitted by law.

12 International Data Transfers

As an internationally licensed platform, 298pkr may store and process personal data on servers located outside of Pakistan. Where personal data is transferred to countries that may not have the same level of data protection legislation as your home jurisdiction, 298pkr ensures that appropriate safeguards are in place, including:

• Contractual data processing agreements with all third-party processors imposing equivalent data protection obligations;
• Ensuring that hosting and infrastructure providers operate in accordance with recognised international security standards;
• Limiting the categories of data transferred internationally to the minimum necessary for the specific processing activity.

By using the 298pkr platform and accepting this Privacy Policy, you acknowledge and consent to the transfer of your personal data to and from servers located in jurisdictions outside Pakistan for the purposes described in this Policy.

13 Changes to This Privacy Policy

298pkr reserves the right to update this Privacy Policy at any time. When material changes are made, we will notify registered users via the email address associated with their account or through a prominent in-platform notification. The effective date at the top of this page will be updated to reflect the most recent revision.

Your continued use of the 298pkr platform following the publication of a revised Privacy Policy constitutes your acceptance of the updated terms. If you do not agree to the revised Policy, you must discontinue use of the platform and may request account closure by contacting support.

We recommend reviewing this page periodically so that you are always aware of how 298pkr handles your personal data.

14 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the personal data 298pkr holds about you, please contact our support team using the details below. We aim to respond to all data-related enquiries within a reasonable timeframe.

When contacting us regarding a data rights request, please include your registered 298pkr username, the specific right you wish to exercise, and any relevant details to help us process your request promptly. We may request proof of identity before actioning certain requests to protect the security of your data.

For general account queries, responsible gaming support, or technical assistance, the same support address can be used. All correspondence is treated confidentially.